Refund policy

Purpose and Scope
This policy applies to all consumer purchases made through https://gamegear.au/delivered within Australia.
Nothing in this policy limits or excludes any rights or remedies available under the Australian Consumer Law (ACL) contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.


Change of Mind Returns
For purchases made online, we offer a voluntary change‑of‑mind return within 30 days from delivery, provided that:

  1. the item is unworn, unused, unwashed, and in original condition;
  2. all original packaging, tags, hygiene seals, and accessories are intact; and
  3. proof of purchase is provided

For change‑of‑mind returns, customers may choose:

  1. exchange for a different size/colour (subject to availability);
  2. store credit; or
  3. refund to the original payment method.

Return shipping for change‑of‑mind returns:
Customer arranges and pays return shipping.

Faulty, Damaged or Incorrect Goods 
If on arrival your item is faulty, damaged or incorrect (i.e. not the ordered type, colour, size etc) contact us promptly at support@gamegear.au, including order number, description of the issue, and photographs where possible.
We will assess the issue within a reasonable time. We may request the item be returned for inspection or provide a prepaid return label.


Remedies
We may choose to repair, replace, or refund within a reasonable time. If not done within a reasonable time, you may reject the goods for a refund or replacement.


Sizing, Fit and Safety Disclaimers
Fit and sizing guidance is provided on product pages, including measurement instructions. Contact customer service for assistance prior to purchase.
The customer agrees that:

  1. products must be fitted and used strictly in accordance with manufacturer instructions;
  2. damage to products caused by improper use, modification, or failure to follow care instructions is not a defect.

Returns Process
Step 1 – Request: Submit a return request at support@gamegear.au with order number, item(s), reason for return, and photos if applicable.
Step 2 – Approval and Label: We will confirm eligibility and issue a Return Authorisation (RA) and instructions.
Step 3 – Packaging: Securely pack the item in original packaging where possible. Include RA and proof of purchase.
Step 4 – Shipment: Lodge the parcel within 10 days of receiving the RA using the provided label or your chosen carrier (as applicable). Retain the lodgement receipt and tracking number.
Step 5 – Assessment: On receipt, items are inspected within 5–7 business days.
Step 6 – Outcome: We provide the agreed remedy promptly. Refunds are made to the original payment method. Store credits and exchanges are issued immediately after assessment.
Refunds typically appear within [3–10] business days, depending on your bank or payment provider.
Exchanges are dispatched subject to stock availability; if unavailable, we will offer a refund or store credit.


Proof of Purchase
Please provide one of the following: order confirmation email, tax invoice, receipt, or bank/credit card statement showing the transaction with business legal name and date.


Packaging and Condition Standards
Items must be returned clean, dry and otherwise in their original packaging. For hygiene reasons, we may reject returns that are soiled or odorous.
Safety products must not be altered. Returns may be rejected where serial numbers, safety certifications, or labels are removed or defaced.


Exclusions and Limitations
We are not responsible for loss or damage to items in transit where customers arrange their own return shipping; please use tracked postage and appropriate insurance.
The following are not considered faults under the ACL:

  1. normal wear and tear;
  2. damage arising from misuse, neglect, impact beyond product specifications, exposure to chemicals/heat, or unauthorised repairs; and
  3. colour variations due to display settings or minor manufacturing tolerances not affecting performance.

Refund Method and Deductions
Refunds are made to the original payment method only.


International Orders
This policy is designed for Australian consumers. For international deliveries, local consumer laws may apply in addition to or instead of the ACL. Shipping, duties, and taxes are non‑refundable except where required by law.'


Contact 
Customer Service: support@gamegear.au  


Policy Updates
This policy may be updated from time to time. The version published on https://gamegear.au/  at the time of purchase will apply to that purchase.